How do you ensure safe shipping of items?
We work with authorised delivery partners such as BlueDart, FedEx, Delhivery & Xpressbees for Pan-India shipping. Each shipped item is covered under transit insurance till the place of delivery to ensure safety of items. Further, we take all necessary precautions to pack the item for secure transit.
What is your Returns / Exchange policy?
To be eligible for a return / exchange, item must be unused and in the same condition that you received it. It must also be in the original packaging, sealed and unopened. Please contact us within 7 days of receipt of item delivery to apply for any returns or exchange. To know more, please read our returns policy.
How does a CPAP work?
The main unit of a CPAP machine delivers pressured air into the patient’s airways to keep it open during sleep. This is done to remove any airway obstructions, cause in Sleep Apnea. The CPAP machine is connected to a mask with the help of a tube. This CPAP mask is applied on the user to deliver therapy pressure. Some CPAP machines also have the additional attachment of a humidifier for a more comfortable therapy experience.
What if my CPAP pressure seems too high?
Most first time CPAP users experience this sensation. It normally takes 1 to 2 weeks for you to adjust to the pressure on your CPAP machine. If you still feel your CPAP pressure is too high, you must contact your CPAP expert before any adjustments can be made. Patience is extremely important while you adjust to your pressure.
What are the different types of CPAP Masks?
There are three types of CPAP masks that are available. A nasal mask, which seals around the nose. A nasal pillow mask, which gently fit the nostrils and is designed for minimal contact on the face. And A full face mask, which covers both the face and nose of the user. A full face mask is generally recommended for those with extremely high pressure requirements or for those who breathe through both the nose and mouth.
How do I know if my CPAP therapy is working optimally?
All CPAP devices store data from each therapy session. Some devices record limited parameters like AHI, Usage Hours and Mask leakage while some others record graphical data and other parameters as well. New age CPAP show patient friendly data on smartphones while wirelessly transmitting clinical data to providers for continuous monitoring and assistance. These features help a user to assess if the device is working optimally.
How long will I need to use my CPAP machine?
The duration of CPAP therapy may vary amongst individuals. In some chronic sleep apnea cases, CPAP therapy may have to be used lifelong while in some cases CPAP therapy could be advised for a few months. Please check with a physician or a sleep counsellor for accurate advice.
What is CPAP?
Continuous Positive Airway Pressure machine or CPAP machine, is a popular and widely accepted treatment option for Obstructive Sleep Apnea. It provides air pressure to the airways via a mask, to keep the airways open during sleep
Why do you need a CPAP machine?
Continuous positive airway pressure (CPAP) is a machine to help a person with obstructive sleep apnea (OSA)
breathe more easily during sleep. A CPAP machine increases air pressure in your throat so that your airway
doesn't collapse when you breathe in.
How does CPAP Machine work?
The main unit of a CPAP machine delivers pressured air into the patient’s airways to keep it open during sleep. This is done to remove any airway obstructions, caused in Sleep Apnea. The CPAP machine is connected to a mask with the help of a tube. This CPAP mask is applied to the user to deliver therapy pressure. Some CPAP machines also have the additional attachment of a humidifier for a more comfortable therapy experience.
Which CPAP machine should I buy?
We are authorized distributors for leading FDA approved international brands such as Philips Respironics and ResMed and have all their available models of CPAP machines. We can help you choose the right CPAP machine model, depending on your budget, pressure settings and unique usage requirements
Which is the best CPAP Machine?
Most leading brands and models of CPAP machines are of the Automatic variant, since it is the most popular type of CPAP globally.
What is the ongoing cost of CPAP machine?
The ongoing cost of CPAP machine are associated with maintenance and accessories. Accessories such as filters, tubing, masks need to be replaced after regular wear and tear. Further it is advised to get the machine serviced atleast once a year for proper calibration. The Cost for this comes to an average of Rs. 8000-10000 annually
What is the warranty on CPAP machine?
We are authorized distributors for leading FDA approved international brands such as Philips Respironics and ResMed. The warranty on all products are provided as per the standard warranty policies of the manufacturers.
What support will I get if I buy CPAP machine from Morpheus Healthcare?
We provide all our customers with installation and hand holding support either in-person or via video call based on location. Further, regular messaging and reminders are shared for proper application of therapy. Customers may also reach out to the clinical team for report monitoring and data interpretation to optimize CPAP therapy. We also provide certain service packages which provide all the bundled clinical and educative services alongside with device servicing and consumables provisioning.
What is a humidifier and is it necessary to be used with CPAP machine?
Many users experience significant drying out of their nostrils, mouths, and throats during CPAP therapy. Humidification adds moisture to the air being blown into your airway. It enhances your comfort while completing your sleep therapy. Studies have shown that because user’s comfort levels are increased with added humidification, their compliance with the therapy also improves. If you are purchasing your first CPAP or do not normally use humidification, we strongly recommend adding a humidifier to your machine.
Which mask should I buy with CPAP machine?
There are three types of CPAP masks that are available. A nasal mask which seals around the nose. A nasal pillow mask, which gently fits the nostrils and is designed for minimal contact on the face. And a full face mask, which covers both the face and nose of the user. Nasal or nasal pillow masks are the most commonly used masks with CPAP machines due to their minimal contact with user's face. A full-face mask is generally recommended for those with extremely high-pressure requirements or for those who breathe through both the nose and mouth
Do I need full face mask or nasal mask with my CPAP machine?
There are three types of CPAP masks that are available. A nasal mask seals around the nose. A nasal pillow mask, which gently fits the nostrils and is designed for minimal contact on the face. And a full face mask, which covers both the face and nose of the user.Nasal or nasal pillow masks are the most commonly used masks with CPAP machines due to their minimal contact with user's face. A full-face mask is generally recommended for those with extremely high-pressure requirements or for those who breathe through both the nose and mouth.
Where will I get my CPAP machine Serviced?
We are authorized distributors for leading FDA approved international brands such as Philips Respironics and ResMed. They have their own authorized service centres for machine servicing and repair. We help our users get assistance by connecting them to the nearest service center.
How often do I need to change the filter of my CPAP machine?
A CPAP filter can easily catch bacteria in the air. These bacteria can infiltrate your respiratory system if the filters are dirty. Most filters should be replaced every 4 weeks
My CPAP machine is not working. How can you help?
We offer on call & remote assistance for any technical issues that you may face with your CPAP machine. We request you to kindly raise a service ticket with our support team for further assistance. In case your machine requires repairs and/or spare parts replacement, we will connect you to the nearest service centre for the same
CPAP machine is giving very high pressure what is the solution?
Most first-time CPAP users experience this sensation. It normally takes 1 to 2 weeks for you to adjust to the pressure on your CPAP machine. If you still feel your CPAP pressure is too high, you must contact your CPAP expert before any adjustments can be made. Patience is essential while you adjust to your pressure
My mouth becomes very dry when I use the CPAP machine?
There are two potential causes of dry mouth when using a CPAP mask. The first is mask leak and the second is being a ‘mouth breather’
Why am I experiencing stomach bloating while using CPAP machine?
Aerophagia occurs when air from a CPAP enters the esophagus and goes into the belly, rather than the airway and into the lungs. This can cause gas pains and distension of the stomach. It is common and can happen to anyone who uses CPAP
How can I read the reports from my CPAP machine?
Some CPAP devices such as ResMed Airsense 10 Autoset and ResMed Airmini Autoset have cloud connectivity features. Simply put in a request for report analysis and our team will do the needful. For other traditional devices you may email the CPAP data from the SD card to us on morpheus.healthcare@gmail.com
I am getting water droplets in the tube of CPAP machine?
CPAP water droplets occur when heated air cools in your tubing and reaches your mask as water, causing you to get a damp face. It's an uncomfortable sensation that can wake patients from their sleep due to the feeling of water on their face and the gurgling in the tube that condensation can sometimes cause.
How often do I need to change the mask of CPAP machine?
We recommend cleaning your mask regularly to remove any bacteria build up and to increase its longevity. If maintained properly, it is recommended to change your mask at least once every year to ensure optimal therapy. You may need to change it earlier in case of irregular cleaning or any damages to the mask
How to clean my tube and mask of CPAP machine?
You need to clean your Tube, Mask and Humidifier Tub at least once in 15 days to ensure proper hygiene of your CPAP and BiPAP machine. You can use the Live Equip 2-in-1 CPAP Mask & Tube cleaning brush which helps you to remove dirt and germs from all areas of your machine
My CPAP machine is making sound.
Sounds occur when there is a leak at the mask site, when the seal is not quite complete, usually near the eye or mouth, or from the exhalation port. The most common type of leak problem concerning a CPAP mask is a seal leak. This occurs when the air inside the mask is leaking out between the mask and the facial skin.
The CPAP machine does not power on.
If your power pack is not displaying the green light, then a faulty or broken power cord will be your issue
Where can I buy CPAP machine and accessories?
We are authorized distributors for leading FDA approved international brands such as Philips Respironics and ResMed. We sell all leading models of CPAP machines and their accessories. You can explore the range via our website www.morpheushealthcare.com or call our sales team for support
There is not enough pressure coming from my CPAP machine.
The minimum or starting pressure may not be set as per your current body weight and respiratory pattern. We recommend you to get your machine data analyzed and consult our counselors to solve this concern
Do you sell CPAP machines?
We are authorized distributors for leading FDA approved international brands such as Philips Respironics and ResMed. We sell all leading models of CPAP machines and their accessories. You can explore the range via our website www.morpheushealthcare.com or call our sales team for support.
Which is the best model of CPAP machine?
We are authorized distributors for leading FDA approved international brands such as Philips Respironics and ResMed and have all their available models of CPAP machines. We can help you choose the right CPAP machine model for you depending on your budget, pressure settings and unique usage requirements
Which CPAP model is suitable for travel?
ResMed AirMini is a compact device that should easily fit into your travel bag. In addition to business trips and camping, this portable CPAP can be used on airplanes since it is FAA-approved for in-flight use
How do I know if my CPAP machine is working properly?
If your CPAP machine is working properly then you should be getting restful, deep sleep. You'll wake up feeling less agitated, and more refreshed and alert. It may take time to get used to sleeping through the night with a CPAP machine.
How often do I need to share the reports of CPAP machine?
Atleast once in 3 months or immediately after any reported concern or issue.
Do you have a battery for the CPAP machine?
We have 3rd party battery backups which are compatible with different CPAP machines. Please connect with our sales team for the same
What is the life of a CPAP machine?
The average lifespan of a CPAP machine is 3 to 5 years
What all is included in the box if I buy a CPAP machine?
The following are included in the box – CPAP machine main unit, power adaptor with cord, standard tube and one unused CPAP filter. Models which are sold with built-in humidifier also have the humidifier attachment provided in the box. You need to use the CPAP machine along with a CPAP mask, which is sold separately. We help you choose the right mask based on your requirement and create a custom pricing package for your chosen CPAP machine & mask.
What are the different types of CPAP machine tubing?
All machines come with a limited set of CPAP machine tubing options that are compatible with each model. You may check the compatible tube for your CPAP machine on our website www.morpheushealthcare.com or ask our support team for assistance
How often do I need to change the tubing?
We recommend cleaning your tube regularly to remove any bacteria build up and to increase its longevity. If maintained properly, it is recommended to change your tube at least once every year to ensure optimal therapy. You may need to change it earlier in case of irregular cleaning or any damages to the tube
Which is the most comfortable CPAP mask?
There are three types of CPAP masks that are available. A nasal mask which seals around the nose. A nasal pillow mask, which gently fits the nostrils and is designed for minimal contact on the face. And a full face mask, which covers both the face and nose of the user. Nasal or nasal pillow masks are the most commonly used masks with CPAP machines due to their minimal contact with user's face. A full-face mask is generally recommended for those with extremely high-pressure requirements or for those who breathe through both the nose and mouth. The most comfortable CPAP mask depends on your unique pressure settings and requirements.
Which CPAP mask is good for claustrophobia?
Nasal pillow mask: This lightweight mask is often preferred by those who have claustrophobia because it sits just under your nostrils with minimal material touching your face. The mask delivers airflow directly into your nostrils, so your mouth remains uncovered.
I feel suffocation when I use the CPAP machine
The minimum or starting pressure may not be set as per your current body weight and respiratory pattern. We recommend you to get your machine data analyzed and consult our counselors to solve this concern.
Can I see the report of my CPAP machine on my smartphone?
Only certain models such as ResMed Airsense 10 and ResMed Airmini have this provision. Please share your product details and we shall confirm if your CPAP has smartphone connectivity.
How do you ensure safe shipping of CPAP machine?
We work with reputed logistics providers such as Bluedart, Delhivery, DTDC among others for shipping of CPAP machine. All couriers are checked for quality control and packed in triple layer protection for safe shipping. Further, all our shipments are covered with transit insurance to ensure no loss to the customer incase of shipping damages
Are there any financing schemes or EMI options available on CPAP machines?
We are authorized distributors for leading FDA approved international brands such as Philips Respironics and ResMed. Consequently, we offer all financing schemes and EMI options as provided by the manufacturer. Please check with our sales and support team if your chosen model is eligible for any financing / EMI options.
What is your Returns / Exchange policy for CPAP machines?
We do a thorough assessment of your requirement to help you choose the most optimal CPAP machine. We encourage all users to be completely satisfied with their queries before making a purchase decision. However, in the unlikely event of an exchange or return request, your machine must be unused and in the same condition that you received it. It must also be in the original packaging. Please note, we do not accept exchanges or returns on any machines which have been used and/or those without their original packaging
How do I know if my CPAP therapy is working optimally?
All CPAP devices store data from each therapy session. Some devices record limited parameters like AHI, Usage Hours, and Mask leakage while some others record graphical data and other parameters as well. New age CPAP show patient-friendly data on smartphones while wirelessly transmitting clinical data to providers for continuous monitoring and assistance. These features help a user to assess if the device is working optimally.
What is the difference between CPAP and BiPAP?
A CPAP machine is recommended for patients diagnosed with Obstructive Sleep Apnea. It works on the principle of providing one continuous pressure to keep airways open. An Auto BiPAP machine has the functionality of BiLevel or 2 different pressure settings for inhalation and exhalation. It is normally recommended for those with higher pressure requirements or in the case of more complex forms of sleep disorders. Your medical team will determine which therapy type you need.
Will I need to use CPAP machine lifelong?
The duration of CPAP therapy may vary amongst individuals. In some chronic sleep apnea cases, CPAP therapy may have to be used lifelong while in some cases CPAP therapy could be advised for a few months. Please check with a physician or a sleep counselor for accurate advice.