FAQs

  • Help Center
    Are these original products?
    All products listed on the website are 100% original. We DO NOT deal in refurbished or duplicate products. Products are purchased directly from the manufacturer and will be covered under their warranty policies.
    What are the warranty policies on these products?
    Warranty on all products is covered by the manufacturer and would be mentioned on your purchase invoice. Please wind the warranty details in the product description section.
 Does Morpheus provide any after sales assistance or technical support? Morpheus provides remote assistance for all products purchased. Our strong medical team can provide you advise on proper application of device, interpretation of therapy reports & maintenance and handling of equipment. For any warranty related claims we connect you to the nearest service centre. Please reach out to us on 9990179191 or aprameya.rajput@morpheushealthcare.com for any assistance.
    Are there any financing schemes or EMI options available?
    Some products may be eligible for Credit Card EMI and other Financing schemes. Please call our sales team for product-specific options.
    How do you ensure safe shipping of items?
    We work with authorised delivery partners such as BlueDart, FedEx, Delhivery & Xpressbees for Pan-India shipping. Each shipped item is covered under transit insurance till the place of delivery to ensure safety of items. Further, we take all necessary precautions to pack the item for secure transit.
    What is your Returns / Exchange policy?
    To be eligible for a return / exchange, item must be unused and in the same condition that you received it. It must also be in the original packaging, sealed and unopened. Please contact us within 7 days of receipt of item delivery to apply for any returns or exchange. To know more, please read our returns policy.
  • CPAP
    How does a CPAP work?
    The main unit of a CPAP machine delivers pressured air into the patient’s airways to keep it open during sleep. This is done to remove any airway obstructions, cause in Sleep Apnea. The CPAP machine is connected to a mask with the help of a tube. This CPAP mask is applied on the user to deliver therapy pressure. Some CPAP machines also have the additional attachment of a humidifier for a more comfortable therapy experience.
    What is the purpose of adding humidification to my machine?
    Many users experience significant drying out of their nostrils, mouths, and throats during CPAP therapy. Humidification adds moisture to the air being blown into your airway. It enhances your comfort while completing your sleep therapy. Studies have shown that because user’s comfort levels are increased with added humidification, their compliance with the therapy also improves. If you are purchasing your first CPAP or do not normally use humidification, we strongly recommend adding a humidifier to your machine.
    What is the difference between CPAP and Auto BiPAP?
    A CPAP machine is recommended for patients who diagnosed with Obstructive Sleep Apnea. It works on the principle of providing one continuous pressure to keep airways open. An Auto BiPAP machine has the functionality of BiLevel or 2 different pressure settings for inhalation and exhalation. It is normally recommended for those with higher pressure requirements or incase of more complexed forms of sleep disorders. Your medical team will determine which therapy type you need.
    What if my CPAP pressure seems too high?
    Most first time CPAP users experience this sensation. It normally takes 1 to 2 weeks for you to adjust to the pressure on your CPAP machine. If you still feel your CPAP pressure is too high, you must contact your CPAP expert before any adjustments can be made. Patience is extremely important while you adjust to your pressure.
    What are the different types of CPAP Masks?
    There are three types of CPAP masks that are available. A nasal mask, which seals around the nose. A nasal pillow mask, which gently fit the nostrils and is designed for minimal contact on the face. And A full face mask, which covers both the face and nose of the user. A full face mask is generally recommended for those with extremely high pressure requirements or for those who breathe through both the nose and mouth.
    How do I know if my CPAP therapy is working optimally?
    All CPAP devices store data from each therapy session. Some devices record limited parameters like AHI, Usage Hours and Mask leakage while some others record graphical data and other parameters as well. New age CPAP show patient friendly data on smartphones while wirelessly transmitting clinical data to providers for continuous monitoring and assistance. These features help a user to assess if the device is working optimally.
    How long will I need to use my CPAP machine?
    The duration of CPAP therapy may vary amongst individuals. In some chronic sleep apnea cases, CPAP therapy may have to be used lifelong while in some cases CPAP therapy could be advised for a few months. Please check with a physician or a sleep counsellor for accurate advice.
  • BiPAP
    How does a BiPAP work?
    The main unit of a BiPAP machine delivers pressured air to the user, at 2 different pressure settings - one for inhalation and another for exhalation. It does the work of assisting the user in respiration or remove any obstructions in the airway. BiPAP machines of different modes are prescribed by the physician, as per user’s medical history and disease requirement. The BiPAP machine is connected to a mask with the help of a tube. This BiPAP mask is applied on the user to deliver therapy pressure. Some machines also have the additional attachment of a humidifier for a more comfortable therapy experience.
    What is the purpose of adding humidification to my machine?
    Many users experience significant drying out of their nostrils, mouths, and throats during BiPAP therapy. Humidification adds moisture to the air being blown into your airway. This helps to create a more comfortable therapy experience for the user. Enhanced therapy comfort also results in better compliance or usage of the BiPAP therapy.
    What is the difference between CPAP and BiPAP?
    A CPAP machine is recommended for patients who diagnosed with Obstructive Sleep Apnea and provides one continuous pressure to keep airways open. A BiPAP machine has the functionality of BiLevel or 2 different pressure settings for inhalation and exhalation. It is recommended incase of more complexed forms of respiratory disorders or for those with higher pressure requirements.
    How will I know which BiPAP mode is suitable for me?
    BiPAP machines of different modes are required for different disease profiles or medical history. Further, the duration of your BiPAP requirement may also vary depending on your medical condition. The BiPAP mode suitable for your requirement is on prescribed by your physician, as per user’s medical history.
    How do I know if my BiPAP therapy is working optimally?
    All BiPAP devices store data from each therapy session. Some devices record limited parameters like AHI, Usage Hours and Mask leakage while some others record graphical data and other parameters like Tidal Volume, Minute Ventilation and other respiratory events as well. New age BPAP show patient friendly data on smartphones while wirelessly transmitting clinical data to providers for continuous monitoring and assistance. These features help a user to assess if the device is working optimally.
  • Oxygen Concetrators
    What is an oxygen concentrator? How does it work?
    An oxygen concentrator is a medical device that delivers pure oxygen into the body of a patient by means of a nasal cannula or mask. It takes in air from the surroundings, compresses it, removes the nitrogen from it via a filter and sieve beds leaving 87-95% of oxygen in the air. This oxygen is then delivered to the patient.
    What is the difference between portable and stationary oxygen concentrator?
    Stationary oxygen concentrators are larger and heavier compared to portable oxygen concentrators. They also provide high flow rate and are recommended for patients who require substantial oxygen supply. Stationary oxygen concentrators deliver upto 5 or 10 liters of oxygen per minute while portable models supply 1 to 2 liters per minute. Portable oxygen concentrators can even be carried on-flight by air travelers. An FAA ruling allows FAA-approved portable oxygen concentrators to be carried on airlines.
    What is the advantage of an oxygen concentrator over an oxygen cylinder?
    A home oxygen concentrator is safer and more cost-effective when compared to a traditional oxygen cylinder. Now there is no need to carry around heavy and unwieldy oxygen cylinders. Plus, oxygen is readily available with a concentrator and, unlike an oxygen tank, an oxygen concentrator allows unlimited supply of oxygen and the patient can never run out of oxygen. Also, there is no risk of leakage. Another major benefit is the ease with which one can carry it around, even when flying.
    What is OPI or Oxygen Purity Indicator?
    OPI or Oxygen Purity Indicator is an internal sensing mechanism in Philips Respironics Oxygen Concentrators which notifies when the purity of Oxygen delivered by the device falls below the threshold limit. This ensures patient safety and timely maintenance of device if needed.
    Should I opt for a 5 Litre Per Minute Oxygen Concentrator or 10 Litre Per Minute?
    This depends on nature of requirement of patient. In most chronic cases, a flow rate of upto 5 Litre Per Minute is considered sufficient. Most often, a flow rate higher than 5 Litre Per Minute, or upto 10 Litre Per minute is needed in cases with high critical condition. It is not recommended to manage any patient with high flow requirement at home, and a hospital environment is more suited in this case. You must consider purity of device in combination with the litre per minute flow rate. Philips Respironics and DeVilbiss Oxygen Concentrators deliver oxygen concentrator at 90% - 96% which is a good purity index. Opting for a 10 Litre Oxygen Concentrator with purity less than 80-90% is not beneficial as it will not deliver high purity oxygen at higher flow rates.
  • Sleep Study
    What are the types of Sleep Study tests?
    The two main type of sleep study tests are a full channel polysomnography (PSG) and a sleep apnea screening test. A full channel PSG involves monitoring multiple parameters including respiration, oxygenation, ECG, EEG, sleep architecture among others. Further, PSG has two sub categories - at home PSG and in clinic PSG test. A screening test is a simpler test which monitors respiration, oxygenation and obstructions during sleep. This test is conducted at home.
    Does a tech stay overnight
    Our sleep study tests are conducted with the latest diagnostic devices which require minimal contact. The technician is not required to stay overnight for any of our home based sleep study tests. This ensures social distancing and complete privacy at home. Incase of the in-clinic PSG test conducted at our own facility, the technician will be present to assist you.
    How is Sleep Study & Titration Study different?
    The purpose of a sleep study is to diagnose or detect any underlying sleep disorders such as Sleep Apnea, Narcolepsy etc. It identifies any abnormalities in your sleep cycle such as airway obstructions. A titration study is conducted after the diagnosis of Sleep Apnea. It helps determine the optimal pressures, modes and settings of a CPAP / BiPAP to correct and treat Sleep Apnea.
    How comfortable is it to sleep during the test?
    Sleep study tests are completely non-invasive and come with simplistic attachments. Once installed, the machine will give you complete freedom to move. It does not hamper with your regular sleep cycle. Further, our team of trained technicians ensure complete comfort during device setup.
    Who signs and certifies the sleep study report?
    Sleep study reports are analysed and signed off by a technical expert and a physician. Our Medical Director Dr. Ashok Rajput, is a pulmonologist who signs off the clinical diagnosis on the report. The technical analysis, data monitoring and conclusion is signed off by Aprameya Rajput, CCSH (Clinical Sleep Health Counsellor) certified by BRPT, USA.
Are these original products?
All products listed on the website are 100% original. We DO NOT deal in refurbished or duplicate products. Products are purchased directly from the manufacturer and will be covered under their warranty policies.
What are the warranty policies on these products?
Warranty on all products is covered by the manufacturer and would be mentioned on your purchase invoice. Please wind the warranty details in the product description section.
 Does Morpheus provide any after sales assistance or technical support? Morpheus provides remote assistance for all products purchased. Our strong medical team can provide you advise on proper application of device, interpretation of therapy reports & maintenance and handling of equipment. For any warranty related claims we connect you to the nearest service centre. Please reach out to us on 9990179191 or aprameya.rajput@morpheushealthcare.com for any assistance.
Are there any financing schemes or EMI options available?
Some products may be eligible for Credit Card EMI and other Financing schemes. Please call our sales team for product-specific options.
How do you ensure safe shipping of items?
We work with authorised delivery partners such as BlueDart, FedEx, Delhivery & Xpressbees for Pan-India shipping. Each shipped item is covered under transit insurance till the place of delivery to ensure safety of items. Further, we take all necessary precautions to pack the item for secure transit.
What is your Returns / Exchange policy?
To be eligible for a return / exchange, item must be unused and in the same condition that you received it. It must also be in the original packaging, sealed and unopened. Please contact us within 7 days of receipt of item delivery to apply for any returns or exchange. To know more, please read our returns policy.
How does a CPAP work?
The main unit of a CPAP machine delivers pressured air into the patient’s airways to keep it open during sleep. This is done to remove any airway obstructions, cause in Sleep Apnea. The CPAP machine is connected to a mask with the help of a tube. This CPAP mask is applied on the user to deliver therapy pressure. Some CPAP machines also have the additional attachment of a humidifier for a more comfortable therapy experience.
What is the purpose of adding humidification to my machine?
Many users experience significant drying out of their nostrils, mouths, and throats during CPAP therapy. Humidification adds moisture to the air being blown into your airway. It enhances your comfort while completing your sleep therapy. Studies have shown that because user’s comfort levels are increased with added humidification, their compliance with the therapy also improves. If you are purchasing your first CPAP or do not normally use humidification, we strongly recommend adding a humidifier to your machine.
What is the difference between CPAP and Auto BiPAP?
A CPAP machine is recommended for patients who diagnosed with Obstructive Sleep Apnea. It works on the principle of providing one continuous pressure to keep airways open. An Auto BiPAP machine has the functionality of BiLevel or 2 different pressure settings for inhalation and exhalation. It is normally recommended for those with higher pressure requirements or incase of more complexed forms of sleep disorders. Your medical team will determine which therapy type you need.
What if my CPAP pressure seems too high?
Most first time CPAP users experience this sensation. It normally takes 1 to 2 weeks for you to adjust to the pressure on your CPAP machine. If you still feel your CPAP pressure is too high, you must contact your CPAP expert before any adjustments can be made. Patience is extremely important while you adjust to your pressure.
What are the different types of CPAP Masks?
There are three types of CPAP masks that are available. A nasal mask, which seals around the nose. A nasal pillow mask, which gently fit the nostrils and is designed for minimal contact on the face. And A full face mask, which covers both the face and nose of the user. A full face mask is generally recommended for those with extremely high pressure requirements or for those who breathe through both the nose and mouth.
How do I know if my CPAP therapy is working optimally?
All CPAP devices store data from each therapy session. Some devices record limited parameters like AHI, Usage Hours and Mask leakage while some others record graphical data and other parameters as well. New age CPAP show patient friendly data on smartphones while wirelessly transmitting clinical data to providers for continuous monitoring and assistance. These features help a user to assess if the device is working optimally.
How long will I need to use my CPAP machine?
The duration of CPAP therapy may vary amongst individuals. In some chronic sleep apnea cases, CPAP therapy may have to be used lifelong while in some cases CPAP therapy could be advised for a few months. Please check with a physician or a sleep counsellor for accurate advice.
How does a BiPAP work?
The main unit of a BiPAP machine delivers pressured air to the user, at 2 different pressure settings - one for inhalation and another for exhalation. It does the work of assisting the user in respiration or remove any obstructions in the airway. BiPAP machines of different modes are prescribed by the physician, as per user’s medical history and disease requirement. The BiPAP machine is connected to a mask with the help of a tube. This BiPAP mask is applied on the user to deliver therapy pressure. Some machines also have the additional attachment of a humidifier for a more comfortable therapy experience.
What is the purpose of adding humidification to my machine?
Many users experience significant drying out of their nostrils, mouths, and throats during BiPAP therapy. Humidification adds moisture to the air being blown into your airway. This helps to create a more comfortable therapy experience for the user. Enhanced therapy comfort also results in better compliance or usage of the BiPAP therapy.
What is the difference between CPAP and BiPAP?
A CPAP machine is recommended for patients who diagnosed with Obstructive Sleep Apnea and provides one continuous pressure to keep airways open. A BiPAP machine has the functionality of BiLevel or 2 different pressure settings for inhalation and exhalation. It is recommended incase of more complexed forms of respiratory disorders or for those with higher pressure requirements.
How will I know which BiPAP mode is suitable for me?
BiPAP machines of different modes are required for different disease profiles or medical history. Further, the duration of your BiPAP requirement may also vary depending on your medical condition. The BiPAP mode suitable for your requirement is on prescribed by your physician, as per user’s medical history.
How do I know if my BiPAP therapy is working optimally?
All BiPAP devices store data from each therapy session. Some devices record limited parameters like AHI, Usage Hours and Mask leakage while some others record graphical data and other parameters like Tidal Volume, Minute Ventilation and other respiratory events as well. New age BPAP show patient friendly data on smartphones while wirelessly transmitting clinical data to providers for continuous monitoring and assistance. These features help a user to assess if the device is working optimally.
What is an oxygen concentrator? How does it work?
An oxygen concentrator is a medical device that delivers pure oxygen into the body of a patient by means of a nasal cannula or mask. It takes in air from the surroundings, compresses it, removes the nitrogen from it via a filter and sieve beds leaving 87-95% of oxygen in the air. This oxygen is then delivered to the patient.
What is the difference between portable and stationary oxygen concentrator?
Stationary oxygen concentrators are larger and heavier compared to portable oxygen concentrators. They also provide high flow rate and are recommended for patients who require substantial oxygen supply. Stationary oxygen concentrators deliver upto 5 or 10 liters of oxygen per minute while portable models supply 1 to 2 liters per minute. Portable oxygen concentrators can even be carried on-flight by air travelers. An FAA ruling allows FAA-approved portable oxygen concentrators to be carried on airlines.
What is the advantage of an oxygen concentrator over an oxygen cylinder?
A home oxygen concentrator is safer and more cost-effective when compared to a traditional oxygen cylinder. Now there is no need to carry around heavy and unwieldy oxygen cylinders. Plus, oxygen is readily available with a concentrator and, unlike an oxygen tank, an oxygen concentrator allows unlimited supply of oxygen and the patient can never run out of oxygen. Also, there is no risk of leakage. Another major benefit is the ease with which one can carry it around, even when flying.
What is OPI or Oxygen Purity Indicator?
OPI or Oxygen Purity Indicator is an internal sensing mechanism in Philips Respironics Oxygen Concentrators which notifies when the purity of Oxygen delivered by the device falls below the threshold limit. This ensures patient safety and timely maintenance of device if needed.
Should I opt for a 5 Litre Per Minute Oxygen Concentrator or 10 Litre Per Minute?
This depends on nature of requirement of patient. In most chronic cases, a flow rate of upto 5 Litre Per Minute is considered sufficient. Most often, a flow rate higher than 5 Litre Per Minute, or upto 10 Litre Per minute is needed in cases with high critical condition. It is not recommended to manage any patient with high flow requirement at home, and a hospital environment is more suited in this case. You must consider purity of device in combination with the litre per minute flow rate. Philips Respironics and DeVilbiss Oxygen Concentrators deliver oxygen concentrator at 90% - 96% which is a good purity index. Opting for a 10 Litre Oxygen Concentrator with purity less than 80-90% is not beneficial as it will not deliver high purity oxygen at higher flow rates.
What are the types of Sleep Study tests?
The two main type of sleep study tests are a full channel polysomnography (PSG) and a sleep apnea screening test. A full channel PSG involves monitoring multiple parameters including respiration, oxygenation, ECG, EEG, sleep architecture among others. Further, PSG has two sub categories - at home PSG and in clinic PSG test. A screening test is a simpler test which monitors respiration, oxygenation and obstructions during sleep. This test is conducted at home.
Does a tech stay overnight
Our sleep study tests are conducted with the latest diagnostic devices which require minimal contact. The technician is not required to stay overnight for any of our home based sleep study tests. This ensures social distancing and complete privacy at home. Incase of the in-clinic PSG test conducted at our own facility, the technician will be present to assist you.
How is Sleep Study & Titration Study different?
The purpose of a sleep study is to diagnose or detect any underlying sleep disorders such as Sleep Apnea, Narcolepsy etc. It identifies any abnormalities in your sleep cycle such as airway obstructions. A titration study is conducted after the diagnosis of Sleep Apnea. It helps determine the optimal pressures, modes and settings of a CPAP / BiPAP to correct and treat Sleep Apnea.
How comfortable is it to sleep during the test?
Sleep study tests are completely non-invasive and come with simplistic attachments. Once installed, the machine will give you complete freedom to move. It does not hamper with your regular sleep cycle. Further, our team of trained technicians ensure complete comfort during device setup.
Who signs and certifies the sleep study report?
Sleep study reports are analysed and signed off by a technical expert and a physician. Our Medical Director Dr. Ashok Rajput, is a pulmonologist who signs off the clinical diagnosis on the report. The technical analysis, data monitoring and conclusion is signed off by Aprameya Rajput, CCSH (Clinical Sleep Health Counsellor) certified by BRPT, USA.
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